I have a site where the intermediate certificate has expired. My IT guy says that he has renewed the intermediate certificate, but now the site is inaccessible with a 404 error page.
To troubleshoot the problem (as he's away for a week...), I used this link to check on the status of the SSL certificate: https://knowledge.verisign.com/support/ssl-certificates-support/index?page=content&actp=CROSSLINK&id=AR1130
And the error I get is as follows:
Error: The certificate installation checker connected to the Web server, but could not read the Web server's certificates. Make sure your browser can make an SSL connection with the Web server.
The certificate is from Verisign and is "SSL Pro". To get some background on what the issue was, we had to refer to this link: https://knowledge.verisign.co.uk/support/ssl-certificates-support/index?page=content&id=SO18873&actp=search&viewlocale=en_US&searchid=1326832230564
Here's a snippet:
Secure Site Pro/Managed PKI for SSL Premium SSL Intermediate CA Certificate expired on October 24, 2011
If you have a Secure Site Pro or Premium SSL certificate that was issued before October 10th, 2010, then the certificate might be chaining to the following Intermediate CA that expired on October 24, 2011:
Any idea on what might have gone wrong here?