Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I have created a custom role similar to the Virtual Machine Power User (sample) and want to allow the role to export the virtual machines via VMware Converter Standalone but they are receiving "unable to obtain hardware information for the selected machine". A full administrator role does not have the error so I am thinking that there is a permission error.

My custom role has the same permissions outlined in this VMware KB article but the error continues.

share|improve this question
I think I may have found the issue. VMware Converter permissions need to be assigned at the Data Center level and cannot be assigned at a lower level. Testing continues... – SBWorks Feb 1 '12 at 2:27

I had the similar issue while a converting an Windows 7 VM in VMware standalone vCenter convertor 5.x recently, after did spend time in troubleshooting and finally did this simple thing , I removed the VM from the inventory and re-added again. That's it ! It worked like a charm ! Hope it helps someone !

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.