Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I'm setting up a new helpdesk and one of the main features of Trac is that you can manage tickets through e-mail tags, is there any way of doing this through OTRS?

share|improve this question

OTRS has Postmaster Filters that you can use to grab values from incoming emails and make ticket actions from it. You'll have obviously have most success typically if you process emails from an automated source.

An alternative would be to use email-headers, where you can send an email header like X-OTRS-State with a value of 'Closed' to update the ticket state.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.