Take the 2-minute tour ×
Server Fault is a question and answer site for professional system and network administrators. It's 100% free, no registration required.

I'm setting up a new helpdesk and one of the main features of Trac is that you can manage tickets through e-mail tags, is there any way of doing this through OTRS?

share|improve this question
add comment

2 Answers

OTRS has Postmaster Filters that you can use to grab values from incoming emails and make ticket actions from it. You'll have obviously have most success typically if you process emails from an automated source.

An alternative would be to use email-headers, where you can send an email header like X-OTRS-State with a value of 'Closed' to update the ticket state.

share|improve this answer
add comment

In otterhub they explain what you have to do to manage tickets using just email, web access not needed:

http://forums.otterhub.org/viewtopic.php?f=53&t=5312

share|improve this answer
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.