we are in the middle of a exchange 2003 to 2010 conversion and I have one user on the new server that isn't able to see the GAL but is listed inside it. I've looked over the permissions and can't see anything missing, he has open address list and list contents. Are there other permissions I need to look at or anything I should know that could have happened while we are in the middle of the conversion? This specific user was created on the new 2010 server, so he wasn't moved. I would even appreciate troubleshooting steps or testing programs at this point!