We've had Windows update problems in the past, where randomly different updates wouldn't install.
Usually I ended up hiding these updates and tried to forget about them. Eventually I unhid them and they suddenly magically went through. I just put it down to some combination of updates pushing everything to work - as you can see I'm not an expert by any means in this field so please bear with me.
For a while updates were OK, but then KB982671, Microsoft .NET Framework 4 for Windows Server 2008 RS x64-based Systems, fails to install. The error Windows update gave me (Note this is NOT WSUS, just standard Windows Update) was "Code 1 Windows Update encountered an unknown error." About as helpful as previous errors.
I went to try get a few more details by turning on Windows Installer logging on verbose - the resulting log file is rather large so I've made it available as a HTTP download.
In that file I notice one error 0x8024000C. Searching for this issue took me to KB976982, which explained pretty much my situation. There was a Fix it download, however after downloading that and running it I was given the message "This Microsoft Fix it failed to process."
From this point I'm pretty stuck. Anyone with any ideas? Please ask if there are any further details I can supply you with. Here are a few general details:
Windows Server 2008 R2 Standard (64-bit) *Service Pack 1*
It was suggested I try a few things. I did, but they didn't work. I'll paste them here so you know I've tried these:
- Change the DisplayName value to:
Close registry editor.
Now register the installer by opening a command prompt(Click on Start, type cmd in the >search box).
Steps to resolve the issue:
Click Windows button and type 'regedit' in search bar. Click 'regedit' in search results
Navigate to following registry hive:
Check if following registry keys have correct values:
MsiExecCA32 should end with \Windows\syswow64\msiexec.exe
MsiExecCA64 should end with \Windows\system32\msiexec.exe
Re-run setup program after trying troubleshooting steps.
Also tried the suggestions at KB976982. Method one didn't work (the fix it gives an error - the manual steps show a problem description that isn't happening with me). Method two didn't work either - I used the cleanup tool (though, I don't actually see any .NET frameworks - so maybe just the default 2 or whatever it is installed with the OS?)
Then I went ahead and tried to install 3.5 instead to see if I could get that installed then update. It got as far as extracting and saying I'd need to use the role management tool to install it - to which is beyond me I'm afraid, and figured this was probably the wrong path to go down.
Note: This is cross-posted from Microsoft technet. Why? Because Microsoft support said post to answers, then they told me to post on technet, then they told me to contact support, then they told me to post on answers...