I am looking for a web-based project management solution similar to BaseCamp. I want the ability to make templates because many of the projects my group does have the same steps. As an example, we are currently having to update the network configurations of 20+ buildings. Using our helpdesk ticketing system is making a mess as we have little control of how it is laid out, so our trouble tickets and projects are all mixed together. Plus, we have to read through the entire ticket history to see what we've done and make sure we haven't missed anything. It's not the best solution.
Has anyone seen or is using a better option?