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I am looking for a web-based project management solution similar to BaseCamp. I want the ability to make templates because many of the projects my group does have the same steps. As an example, we are currently having to update the network configurations of 20+ buildings. Using our helpdesk ticketing system is making a mess as we have little control of how it is laid out, so our trouble tickets and projects are all mixed together. Plus, we have to read through the entire ticket history to see what we've done and make sure we haven't missed anything. It's not the best solution.

Has anyone seen or is using a better option?

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not to be difficult, but have you looked at the multitude of related questions on the StackOverflow end? – AnonJr Jul 19 '09 at 13:58
Most of the suggestions on SO are hosted and focused on software development. – Joseph Jul 19 '09 at 14:43

10 Answers

up vote 10 down vote accepted
+50

Have you tried redmine? It's being used by the developer people in my company with success for some time.

EDIT:

Actually redmine is not for developers only. I am supposed to use it for security projects but I haven't yet. There's a demo in their page if you want to test it.

Other project management software you could try is project.net (it's not a .NET app, though). It's being tested at the moment at a customer site but I have just glimpsed it.

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+1 for recommending Redmine. We've been using it for almost a year now, with very positive results. We're currently migrating from Sharepoint and it's used by the developers, designers, network support and the directors along with our clients. – Lazlow Jul 9 '09 at 20:18
Redmine is brilliant, how it's free I'll never know. – The Pixel Developer Jul 22 '09 at 3:33
+1 for redmine. it rocks ! – Maxwell Jul 23 '09 at 16:38

Our company uses Trac for everything. We're not primarily a software company, but we do develop software extensively, so it comes in useful for that. However, it is also used by our non-software people for managing their projects, as well as giving them a common interface to file bugs to the software devs and systems team.

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I like dotProject at http://dotproject.net/

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3  
I've used dotproject and find it difficult, ugly and cumbersome. But yet, it's used in several places I know. – chmeee Jul 6 '09 at 6:29

I use trac

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Are you using it for non-software based projects? – Joseph Jul 5 '09 at 22:04
It can work for any project really but has better integration with tools for software projects. – Antoine Benkemoun Jul 6 '09 at 6:34
Joseph, yes. :) – Yordan Jul 6 '09 at 8:26

Collabtive seemed to work the best for me. The Basecamp import is nice, if you're moving away from that.

I tried installing Project Pier but found I didn't have all the necessary PHP libraries it required, so I quit trying. Collabtive though, was an easy install.

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The ones I've found so far that aren't mentioned yet that are close to what I'm looking for are:

I'm trying them all out as I get time.

EDIT: This one might be more programming oriented than I'm looking for, but I found another.

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I haven't used it in any sort of production setting whatsoever, but Open Atrium looks like it might work for you. I've done a local install and setup some toy projects on it and I'm impressed.

All you need is PHP, Apache, MySQL and something better than IE 6. So depending on your environment it may not be appropriate.

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Rockclimbr is basically an open source clone of Basecamp, right down to the general appearance. I've only used Basecamp and Rockclimbr superficially so I don't really know how they compare, but from what I've seen, it's amazing.

Open Atrium (mentioned by Tyler) is also very similar, and like Rockclimbr is based on Drupal. Haven't tried it, but it's fresh out of the oven and looks good.

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You should look into Primavera's Primavision tool.

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Do you have a link? I can't seem to find it. – Joseph Jul 23 '09 at 18:44

You may want to check out OnTime by Axosoft. Its generally used for software projects, but it can be used for many other things as well, and has the features you are looking for. You have the option of using a Windows-based install, a web-based portal, or a mix of both. There are even iPhone client apps, as well as many other options/features.

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