Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

We've got a Server2008R2 functioning as a terminal server.

Users attempting to open Outlook10 on this server get stuck at "Loading Profile"

Sometimes a username\password field will come up after about 25-30 seconds, filling it out correctly can result in Outlook opening properly 20 seconds later, or a "Server not found, work offline?" window. Sometimes hitting Retry will force Outlook to open.

Sometimes rebooting the server fixes the issue, sometimes it does not.

Any help?

share|improve this question
Is the outlook on the terminal server set to use cached exchange mode? Can you turn it off and see if you get the same results? – Nic Young Feb 20 '12 at 17:09
I seem to remember reading somewhere that cached exchange mode should not be used on terminal servers, all of our users should be using online mode – wooz Feb 20 '12 at 17:33
Ok, there are a couple of things I would check. is outlook anywhere enabled in exchange? Have you tried wiping out the user profile and re creating it? – Nic Young Feb 20 '12 at 17:51
Outlook Anywhere is enabled, and works like a charm internally and externally, just not on the TS. Wiping out a user profile doesn't seem to have an effect. I've created a few test users and had Outlook autodiscover their settings on the TS, I've also manually configured Outlook, same result. – wooz Feb 20 '12 at 17:54
Do you mean from the exchange farm? I haven't tried that, I suppose I could give it a go late-night tonight, I've got a bunch of users working from home using Outlook(not through the TS, just locally from their laptops) so I can't really test it right now. – wooz Feb 20 '12 at 18:09

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.