Mfg/Model: Samsung Droid Charge Android Version: 2.3 Provider: Verizon Error: Failed to connect
The user was previously receiving emails just fine on his phone, but since this morning, he hasn't been able to receive anything.
I don't believe this is a server issue because other Android users are able to connect without any issues.
I don't believe this is an account issues because
- The user can access Outlook and OWA without any issues, and
- I can access the user's account if I set it up on an iPhone
I don't believe this is a phone issue because
- I can setup an alternate user account on the Android phone and connect without any issues, and
- If I set the user's account up on a different Android phone, I also get the same result.
I've tried disabling/re-enabling the user account in AD, but this didn't seem to have any affect. I also tried changing the password to something else, and this too didn't seem to have any affect.
Debugging Log from Android:
[15:44:41] AbstractSyncService| Testing EAS: email.My_compnay_domain.com, My_Company_Domain\jdoe, ssl = 1 [15:44:50] AbstractSyncService| Validation (OPTIONS) response: 200 [15:44:50] AbstractSyncService| Server supports versions: 1.0,2.0,2.1,2.5 [15:44:50] AbstractSyncService| Try folder sync [15:45:27] AbstractSyncService| IOException caught: Read timed out
As suggested, I also tried disabling/enabling Exchange ActiveSync policy, and also verified the Inheritable permissions.
Any suggestions would be appreciated.