SharePoint users are complaining that after logging they are not able to download files. All the files on our site are Microsoft Office files (Excel, Word, PowerPoint). I've recreated this issue: a user logs in with username and password, the user click the file and instead of prompting for a save location the applicable Microsoft solution loads. The problem is that the Microsoft solution doesn't load the file, but prompts again for a username and password but the authentication fails, and the file doesn't open. Right clicking the file and clicking Save As always work.
Telling users to Save As is not desired, and asking them to change browser settings is unacceptable since users may not even have rights to do this at their institution.
Is there a way to set the links in SharePoint to default to "Save As" or is there some other workaround for this problem?