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I'm looking for a good, free ticket management software that could be accessible from everywhere. The company is small (10 people) and the first goal is to have a database and to follow important incidents, even if someone is out of office. I tried OTRS, very nice but I suppose a bit complicated for some of our developers.

Thanks for your suggestions.

EDIT: I forgot to write that the platform is Windows for all users.

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You state that Windows is the platform for the users, if it is a web based solution, is Windows also a requirement on the server side? – Andrioid Jul 10 '09 at 13:40
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12 Answers

up vote 8 down vote accepted

Spiceworks http://www.spiceworks.com runs on Windows only and has help-desk software built in, as well as other nice features.

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Upvoted for spiceworks. Been using it for well over the past year here and its been absolutely amazing. Slow at times, yes, but amazing. 150+ users, a little over 6,000 tickets and 215 network+servers+desktops+printers. It does more than just tickets, it also tracks hardware, software changes and has a few other neat features (service contract info, etc.) I just wish I could integrate it with my wiki but that's more custom. I also wish I could use something other than its SQLlite database. – drgncabe Jul 7 '09 at 15:27
Just installed it! Looks really amazing actually... I keep testing thought. Thanks. – waszkiewicz Jul 7 '09 at 16:38
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up vote 7 down vote

RT's also quite reasonable to use. Reasonably easy to set up, and is quite configurable/hackable.

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I will try it and then come back to you, thanks. – waszkiewicz Jul 7 '09 at 11:26
I think there is no Windows installer version... – waszkiewicz Jul 7 '09 at 11:28
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Request Tracker should run on any platform that runs Perl. I love the transparent email support in RT, that way people just answer their emails as usual and everything gets cataloged by the system. – Andrioid Jul 7 '09 at 14:35
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up vote 5 down vote

You may take a look at redmine, it works very well and is pretty easy to setup and use. There's also Trac which may interest you.

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Thanks for the very very fast answer. They both look good, will test them today. – waszkiewicz Jul 7 '09 at 10:32
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up vote 2 down vote

Good old Mantis has always been there for me and should be running fine on Windows as it is pure PHP: http://www.mantisbt.org/

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up vote 2 down vote

AJ Helpdesk is the best SAAS Web based helpdesk software with robust ticket support. http://www.ajhelpdesk.com

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Is really good! Thanks a lot. – waszkiewicz Jan 10 '11 at 10:54
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up vote 1 down vote

You can try eTicket.

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Thanks for the answer. Looks good... – waszkiewicz Jul 7 '09 at 10:32
I'm having complications cause I use Typo3 for the Web, and somehow it doesn't work... Trying other options. – waszkiewicz Jul 7 '09 at 11:15
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up vote 1 down vote

We use FogBugz and we like it here at the office. It's not the cheapest but it's really fast and easy to use.

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up vote 0 down vote

I'm in the process of integrating www.zendesk.com into my app / systems. It's not free but its very good.

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It's really good. I heard of it. But it's too expensive for our usage I guess. But I take the tip into consideration. Thanks. – waszkiewicz Jul 7 '09 at 11:24
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up vote 0 down vote

http://bestpractical.com/rt/ is what we use.

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-1 RT already mentioned – Andrioid Jul 7 '09 at 14:33
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up vote 0 down vote

The free edition of WebHelpDesk might suite you. It can be installed on Windows. I have used the paid edition for about a year, mainly because I wanted the integrated asset tracking. If you are just looking for tickets, the free edition should work. It is closed source.

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Looks good. I'll try it too. – waszkiewicz Jul 7 '09 at 16:35
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up vote 0 down vote

You might want to look at GNU Double Choco Latte.

My experience has been that it seems like no one product is what anyone seems to want; there is always some way that the product doesn't fit. Thus, there are as many in-house custom-built applications as there are commercial and open-source products.

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I'll try it also. Looks like a good and passing product. – waszkiewicz Jul 7 '09 at 16:35
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up vote 0 down vote

If you have a webserver capable of running PHP/MySQL, I would suggest Eventum, it can be configured to truly be accessible anywhere there is Internet access and if your environment ever expands beyond Windows only, you wouldn't have to replace your trouble ticket system.

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