Take the 2-minute tour ×
Server Fault is a question and answer site for professional system and network administrators. It's 100% free, no registration required.

We are running Exchange 2010 SP2 (v 14.2, build 247.5) in our organization. We have one exchange server and a separate AD/DNS server. We installed it from scratch (not an upgrade or migration from anything previous) late last year.

We have some users who are getting bounced emails like the following:

From: System Administrator Sent: Monday, March 19, 2012 2:35 PM Subject: Undeliverable: Website Change

Your message did not reach some or all of the intended recipients.

Subject: Website Change Sent: 3/19/2012 2:35 PM

The following recipient(s) cannot be reached:

'xxx@wxxxxxx.com' on 3/19/2012 2:35 PM
None of your e-mail accounts could send to this recipient.

I did some digging and saw mention if corrupt autocomplete cache. So I had the affected users delete the record in the cache and type it by hand. Same thing, only with a twist. Got the bounce below:

-----Original Message-----
From: Microsoft Outlook
Sent: Wednesday, March 21, 2012 9:31 AM
To: AC Smith
Subject: Undeliverable: Missing Mill Cert

Delivery has failed to these recipients or groups:

'jane.d@company-address.com.br' (MAILTO:jane.d@company-address.com.br)
A problem occurred and this message couldn't be delivered. Check to be sure the e-mail address is correct. If the problem continues, please contact your helpdesk.

Diagnostic information for administrators:

Generating server: EXCHANGE.mycompany.local

IMCEAMAILTO-jane%2B2Ed%2B40company-address%2B2Ecom%2B2Ebr@mycompany.com

#550 5.4.4 ROUTING.NoConnectorForAddressType; unable to route for address type ##

Original message headers:

Received: from EXCHANGE.mycompany.local ([asdf:sdfg:5337:dfgh:246c]) by
Exchange.mycompany.local ([asdf::sdfg:dfgh:f7e8:246c%18]) with mapi id
14.02.0247.003; Wed, 21 Mar 2012 09:30:35 -0500
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: AC Smith
To: "'jane.d@company-address.com.br'"

Subject: Missing Mill Cert
Thread-Topic: Missing Mill Cert
Thread-Index: Ac0Hbzl5e+fCXE21Qda8NwUkeRRj3g==
Date: Wed, 21 Mar 2012 09:30:34 -0500
Message-ID: <79F049F90788B84B96E26063E2E2268A0D617251@Exchange.mycompany.local>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator: <79F049F90788B84B96E26063E2E2268A0D617251@Exchange.mycompany.local>
MIME-Version: 1.0
X-Originating-IP: [xxx.xxx.xxx.xxx]

Now, from the information above, I'm pretty sure that this is the problem:

'jane.d@company-address.com.br' (MAILTO:jane.d@company-address.com.br) <mailto:IMCEAMAILTO-jane%2B2Ed%2B40company-address%2B2Ecom%2B2Ebr@mycompany.com>

Why on earth is it trying to send to customeraddress@MYADDRESS.com ????

Thanks!

share|improve this question

1 Answer 1

up vote 3 down vote accepted

Apparently this is an issue with mailto: links in Office 2007.

Either apply KB2475888 or remove KB2344993, according to posts in this technet thread: IMCEAMAILTO issue causing "Delivery has failed ...".

To work around this issue, just have the users remove the cached contact entries from Outlook by typing the name in the "To:" field, and then click the little black cross next to the recipients/contacts that resolve to these strange IMCEAMAILTO addresses.

Input the correct email address manually, and it'll be there next time you try to send from Outlook

share|improve this answer
    
Thanks, I'll try this. Odd, because we're using office2010. –  jeremy Mar 21 '12 at 15:24
1  
KB2597052 contains a hotfix for word 2010 –  Wimmel May 14 '12 at 11:26

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.