I am experimenting with a nice IP KVM, Adder IPEPS: www.adder.com/uk/products/IPEPS.aspx
It has a built-in VNC server and one can connect to it using any VNC client. My version also allows local access using physical keyboard-mouse-monitor. However, the box does not seem to have built-in outward tunneling software that would allow me to connect to the unit remotely over the Internet, while the unit is behind a firewall. Teamviewer and LogMeIn are some of the programs that allow the functionality that I am looking for, but only for Windows PCs, not for IP-KVMs.
I would like to create a solution that when we send a field engineer to a customer, they will hook-up the IPEPS to our product (an embedded Linux machine) and our engineers will be able to assist him remotely from our lab. The client's IT staff should not have to do any work, they would just give their OK.
Does anybody have experience with BOMGAR (www.Bomgar.com)?
UPDATE001: After more research and thought, I am leaning toward solution using a Windows laptop and Epiphan KVM2USB: www.epiphan.com/kvm2usb. The laptop would run TeamViewer or similar sw. Does anybody have hands-on experience with Epiphan KVM2USB? Using the Adder IP-KVM would also work, I just do not like the extra layer/IP-hop.