How do you manage a (tech support) team email account? Do you have any recommended resources for managing accounts accessed by multiple people?
Thanks in advance!
I recommend not making it one account but a mailinglist. You can also let the tech support email point to a ticketing system (e.g. Request Tracker), so you can make annotations to the request and easily retrieve the history of the ticket.
One account with one password is not really good practice, actually a mailinglist isn't either.
Get yourself a ticketing system.