I have Sophos Endpoint Security and Control, which includes Sophos Enterprise Console (SEC). I'm currently running version 4.5 of SEC, which is an older version. I subscribe to Mac updates, and SEC generates a binary Mac installer for me to use on Mac endpoints (Version 7 for Mac, also an older version). However, when I run the installer on Mac endpoints, it installs fine but then never auto-fills out the location of the update server, which is on a network share, and the account credentials used to access it, which I do not know and were generated by Sophos automatically.
Previously, I had been able to use the SEC-generated installer to install and run Sophos on a Mac seamlessly; the update location information and account credentials were automatically filled during login, I ran the installer and it was perfectly set up.
Now, however, Sophos installs on a Mac but never updates because it doesn't have the update location OR credentials. Has anyone else run across this problem or know why it is happening?
Sophos Enterprise Console 18.104.22.168