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I have Sophos Endpoint Security and Control, which includes Sophos Enterprise Console (SEC). I'm currently running version 4.5 of SEC, which is an older version. I subscribe to Mac updates, and SEC generates a binary Mac installer for me to use on Mac endpoints (Version 7 for Mac, also an older version). However, when I run the installer on Mac endpoints, it installs fine but then never auto-fills out the location of the update server, which is on a network share, and the account credentials used to access it, which I do not know and were generated by Sophos automatically.

Previously, I had been able to use the SEC-generated installer to install and run Sophos on a Mac seamlessly; the update location information and account credentials were automatically filled during login, I ran the installer and it was perfectly set up.

Now, however, Sophos installs on a Mac but never updates because it doesn't have the update location OR credentials. Has anyone else run across this problem or know why it is happening?

Sophos Enterprise Console

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Ummm, you have a Sophos support contract. Probably should call them? – EEAA Apr 11 '12 at 1:43
My organization didn't buy support. – user65712 Apr 11 '12 at 6:02

Likely this is because your machines were left in the Unassigned group, which receives no policies (eg Updating). Make sure that the machine is assigned to a group and has a policy status Same as policy.

You can add a copy of the com.sophos.sau.plist file to the package (in Contents/Packages/SophosAU.mpkg/Contents/Resources), which you can obtain from any Mac that does have an updating policy already (in /Library/Sophos Anti-Virus). That will "pre-populate" the update location & credentials before the endpoint communicates with the Enterprise Console.

Also FWIW, all Sophos endpoint licenses include standard 24/7/365 support via telephone and email.

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