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We want to add a person who is in another state to our phone system as though they were simply in another cubicle here at the office. So, they can dial "302" and get the office assistant's extension just like the rest of us here at the office.

Trixbox v2.8.0.4 Asterisk (Ver.

We do have a VPN already set up that the user uses.

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closed as not a real question by Tim Brigham, EEAA, Wesley, Khaled, MDMarra May 13 '12 at 18:19

It's difficult to tell what is being asked here. This question is ambiguous, vague, incomplete, overly broad, or rhetorical and cannot be reasonably answered in its current form. For help clarifying this question so that it can be reopened, visit the help center.If this question can be reworded to fit the rules in the help center, please edit the question.

This is probably not the correct forum for phone system questions. You might try the workplace exchange: – DrewVS Apr 26 '12 at 16:02
@DrewVS, the consensus here seemed to indicate that VoIP questions are on-topic.… – Zoredache Apr 26 '12 at 16:31
@Zoredache, thanks for the correction. My mistake. – DrewVS Apr 26 '12 at 16:57

Your remote user will need to register their IP phone to your Asterisk-based system, which means you will need to either allow non-local addresses to register, or provide a VPN or similar tunnel so the IP phone behaves as if it is local. Once either of these are accomplished, you simply create a SIP extension and password on the Asterisk server, configure the phone with those same credentials, and begin making calls.

There are risks and responsibilities associated with trusted remote extensions. Weak SIP passwords are often compromised and used to conduct phishing campaigns, toll fraud, and other malicious activity. It's important to be aware of these risks, mitigate them, and monitor for abuse.

That said, Asterisk is often used for this purpose and it works well. Since you're using Trixbox, which uses a rebranded FreePBX web interface to manage Asterisk, you can use any of the FreePBX documentation to guide you. Here's a discussion on How To Setup a Remote SIP Extension. If you need more assistance, you might try the discussion forum at

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