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I'm keeping tabs on a remote sever that is running Symantec AntiVirus Corporate Server 10.1.7.7001. About a month ago, the Virus Definition File version date stopped updating and hasn't updated since - 3/26/2012 rev. 2. The automatic update has continued to run everyday, downloading the latest definitions, but not updating the version date in the client.

I have run the LiveUpdate service manually. Sometimes it downloads an update successfully and other times it says the virus definitions are up to date. If I run it again after a successful download, it will always say it's up to date. I don't think it is an issue of getting the virus definition.

Your thoughts?

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1 Answer 1

Well, first of all - this site is really not a substitute for the Symantec's techsupport. If you have a support contract with them - I really suggest you contact them instead.

If you don't, let's start the standard troubleshooting first:

  1. Do you use SEPM?
  2. Does the Server update through SEPM?
  3. What update servers are you using?
  4. Can you provide update logs? (Located in C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\%VERSION%\Logs)
  5. Take a look at their basic troubleshooting guides: http://www.symantec.com/business/support/index?page=content&id=TECH105894&locale=en_US http://www.symantec.com/business/support/index?page=content&id=TECH95790&locale=en_US http://www.symantec.com/business/support/index?page=content&id=TECH95789
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Thanks for the post, I'm looking into the links. –  tehDorf May 4 '12 at 18:15

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