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I want to restart my vServer @ Hetzner through their Robot web-interface. All actions (start, stop, reset) won't work and give "The desired vServer action failed.". The robot states that the server is turned off. I can't reach my web services There's no hint what's going on so far. Any ideas?

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closed as off topic by Sven, Lucas Kauffman, Khaled, ThatGraemeGuy, EEAA May 8 '12 at 18:21

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Yes: Contact Hetzner. They should be able to help you. How do you imagine that we could do that? – Sven May 8 '12 at 14:18
Welcome to Server Fault! You're question should be directed at your service provider, they understand their system better and you will get better help. – Lucas Kauffman May 8 '12 at 14:18
up vote 6 down vote accepted

Simply, but effectiv: Call Hetzner's support. Since this is a special software, only they can help you.

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