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I need help preparing a wildcard SSL certificate purchased from NetworkSolutions. I called their tech support, and Jason told me "I am unfamiliar with Windows, just google it...".

Here is what I have done:

  1. Started IIS 7 Manager
  2. Went to "Server Certificates" and clicked "Complete Certificate Request"
  3. Entered the path for the STAR.DOMAIN.COM.crt file I downloaded from network solutions, along with a friendly name.
  4. Clicked OK

When I do this, the cert appears in the Server Certificates list. However, there is no "Export" link... only View, Renew, and Remove. Also, when I leave the Server Certificates screen and come back, it is no longer there.

This same process works with our old single-domain SSL cert which expires in 2 weeks. When I complete a certificate request for it, it appears and stays in the Server Certificates section, and can be exported to PFX.

What am I missing here?

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1 Answer

find a different company. a place with a support staff telling you to 'just google it' is a company that does not deserve your business.

also, this link might be able to help you.

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I'm thinking maybe it's because they didn't ask me for a CSR when I purchased it (did it over phone). I just created a new CSR and reissued through their web site. Should be getting new certs in about an hour, +1 for the link, thanks. –  danludwig May 9 '12 at 15:00
    
Still though, if you have a direct contact for them (an account manager or someone NOT in support) i would tell them that this has made you question your choice in doing business with them. That is a level of unprofessionalism that's disgusting. It is the support person's JOB to do the googleing, or to pass the call on to someone who knows more. –  acolyte May 9 '12 at 16:31
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