I have configured a Lync system which is successfully working with the Lync windows client.
I followed the instructions at http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices/ and was able to successfully configure DHCP and DNS. I tested with:
Which both returned successfully.
However, when entering the same details which worked on Test-CsPhoneBootstrap on a Polycom CX500, I get the error:
"An account matching this phone number cannot be found. Please contact your support team."
There is also a very quick flash of an error which I managed to capture on video:
"Account used is not authorized. Please contact your support team."
This appears very briefly before the error above remains on the screen.
In my Lync logs, there is only a single line logged for the device:
2012-05-23 04:37:51 10.8.0.111 POST /CertProv/CertProvisioningService.svc/anon - 80 - 10.8.32.6 OCPhone/4.0.7577.250+(Microsoft+Lync+2010+Phone+Edition) 200 0 0 7
There is nothing else logged for the IP address of the phone.
What I've tried
I've found very few reports on the Internet of similar problems. Tried solutions:
I booted the phone holding 4 and 6, and chose the option to reset it.
Upgrade the firmware
I imported and approved the latest firmware. However, it seems the phone will not update if it cannot sign in.
Don't use a wildcard certificate
http://blog.schertz.name/2011/02/lync-phone-edition-incompatible-wildcard-certificates/ Our internal certificates are not wildcard certificates. They are created by our certificate server.
Has anyone else come across this before? Any tips?