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What open source(or not) CRM do you use ? i have come across Tactilecrm and it's kinda' great.

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Good question s.mihai! –  Daniel Nov 5 '09 at 0:08

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I've worked with Sugar some. It's pretty decent, though last I saw their internal architecture was kind of a mess, and some sort of initiative to use Smarty wherever possible had made it worse. (I was less concerned with using it, more concerned with extending it.)

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my workplace currently uses vtiger

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it's too complex for what we generally use. –  s.mihai Jul 11 '09 at 14:08

I've been using FatFreeCRM, it provides the basic and is then relatively easy to add features using Rails plugins.

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drupal is very lightweight and I found it to be rather easy to use and develop for

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