Is it possible to disable the mute function on a Cisco 7940? I can disable speakerphone and headset in Call Manager (4.1) but see no such option for the mute function.
We have a call center and apparently the operators are using the mute button to avoid making actual, you know, calls. They also use it to mask inappropriate conversations while on a call.
My suggestion to raise hiring standards was echoed by crickets.