Take the 2-minute tour ×
Server Fault is a question and answer site for professional system and network administrators. It's 100% free, no registration required.

We have a user with an iPhone 4s who receives email via POP. His email has been working normally until recently when he reported that the body of some messages do not download. In place of the body the iPhone displays, "This message has not been downloaded from the server." These are routine messages. Some (but not all) have attachments. Some are from senders who are normally received without a problem.

Does anyone know how to configure an iPhone to download the complete message everytime?

Also; Does anyone know how the iPhone mail app receives mail? Does it, for example, download headers first and retrieve bodys later?

share|improve this question

closed as off topic by Joel Coel, Ward, rnxrx, Michael Hampton, Zoredache Sep 21 '12 at 17:12

Questions on Server Fault are expected to relate to professional server, networking, or related infrastructure administration within the scope defined by the community. Consider editing the question or leaving comments for improvement if you believe the question can be reworded to fit within the scope. Read more about reopening questions here.If this question can be reworded to fit the rules in the help center, please edit the question.

1 Answer 1

I have a limited knowledge apart from being an iPhone owner, however I know this can happen with old archived emails, and also with emails which have attachments over 1MB total in size. It could also happen if the email is in an unsupported format such as RTF. See: http://support.apple.com/kb/TS1506

Lastly, it could also happen if the mail folders are out of sync, for example if a user is trying to access a Gmail message that was loaded to the phone and later deleted from the mail server via the Gmail.com site directly. https://discussions.apple.com/message/7874719#7874719

share|improve this answer

Not the answer you're looking for? Browse other questions tagged or ask your own question.