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We have users who share a single email account by using the Additional Email option under their accounts. Now, they want to assign emails to one another using the markers (or flag status) alongside the emails. We noticed that when changing the color of a marker, one Outlook client updated immediately, but another Outlook client did not. It looked like they were both set to "Cached Mode". Is it likely that caching effected the refresh of the client? Would it be better to turn off cached mode if we are using Outlook this way?

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I'm not fully convinced that it's a cache-mode issues. What happens after 10-15 minutes, does the color changes for the other user? When you refer to marker, what do you mean? Can you please describe more about it please? –  Vick Vega Jun 12 '12 at 16:58
By markers I mean the Flag Status of the email, which appears in the list of emails. One time we noticed that the status had changed in the email reading window, but not the list of emails. I will need to check on whether it updates after a certain amount of time. We checked OWA and it had changed immediately there. –  David Jun 12 '12 at 17:09
I assumed you logged into OWA using 2 different accounts and saw the updated/changed flag. Right? –  Vick Vega Jun 12 '12 at 17:15
We logged into OWA using one account, called Production@ourcompany.com. That's where we see the changes immediately. Production is added to Outlook alongside their personal email accounts. The OWA server seems to have the most up to date changes. –  David Jun 12 '12 at 17:38
So, this explains that those flags are personal setting per-outlook instance I would say and NOT per mailbox/email account. Makes sense? –  Vick Vega Jun 13 '12 at 15:10

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