Take the 2-minute tour ×
Server Fault is a question and answer site for professional system and network administrators. It's 100% free, no registration required.

All other ISPs (Google, AOL, Hotmail) are fantastic, hitting 98-100% in the inbox. Yahoo is very random, and lately our deliverability has dropped drastically. All IPs are senders certified by Return Path and supposedly that automatically whitelists our IPs and allows us to send as many emails as we want (from what my boss says).

Do I bother with applying to Yahoo's bulk sender form?

I run every email campaign through:

  1. SpamAssassin (Excellent Scores)
  2. Test Accounts (for test deliverability)
  3. Old school HTML format

I'm running out of ideas and I'm starting to be in the hot seat and I am very fearful for my job position.

If you can offer any wise words i will be very grateful. Thank you in advance.

share|improve this question
    
I should add that I am extremely new to email marketing (1 month). I just received a promotion from a website intern to Email Marketing. So i am learning as much as i can to become a great asset to the company. –  xarejay28x Jun 14 '12 at 17:41
1  
Make sure your SPF records are configured correctly too. You want to make sure to have a hard -all at the end of it (no softfail). –  Bigbio2002 Jun 14 '12 at 18:40
5  
Do i bother with applying to Yahoo's bulk sender form . Yes, you should. At some point you might be doing everything right technically, but email recipients will still tag your email as Spam. Sign up with Yahoo, and pay attention to the email feedback. –  Stefan Lasiewski Jun 14 '12 at 18:46
    
Thanks for the suggestions; i really do appreciate you guys taking the time to answer. It gives me a great direction on where to look/start! –  xarejay28x Jun 15 '12 at 18:25
    

6 Answers 6

First, I'd confirm that "supposedly". ;)

Also, I would try sending a small email list from your local computer via SendGrid or Amazon SES. Just to double-confirm it is not your content causing the problem.

Review, in detail, Yahoo's postmaster FAQ.

And, definitely fill out the Yahoo Bulk Sender form.

Just a final thought too - if the lists you're sending to have your email and/or domain blocked in their personal preferences - there is nothing you can do about that.

share|improve this answer
    
I contacted yahoo and they directed me to the exact link you provided. With further information regarding my list management. I think that's what we need to focus on more. We have to scrub our list and boot out all complaints (i have to learn quick on how to figure that out too). Thanks!!!!!! –  xarejay28x Jun 15 '12 at 18:27
    
Glad to help out! –  af-at-work Jun 24 '12 at 23:30

Here's what I'd do:

  • Check if the SPF records are configured as they should.
  • Enable DKIM/DomainKeys for the domains.
  • Check if the server is in any blacklist
  • Send an email from the server to this address: check-auth@verifier.port25.com (they will reply with an extensive nice report)

If you have all of this properly configured, try the Yahoo bulk email form.

share|improve this answer
    
We have all that configure "properly" from what people say. Ill take your advice and give the yahoo bulk a go! thanks for your time! –  xarejay28x Jun 15 '12 at 18:29

Also, check whether the IP address of your outgoing mail (smtp) server resolves back (reverse dns lookup) correctly.

share|improve this answer

In addition to the bulk email form (do it), there's a Yahoo! customer care concierge service (no kidding) which may be able to assist. Try the bulk email form first.

In the past, I've resorted to contacting Yahoo execs directly (first.last@cc.yahoo-inc.com usually), but really reserve that for particularly egregious issues. Last time I tried that (a couple of CEOs ago) I got hooked up with the concierge.

Getting mail into Yahoo can be a real pain, even if you're fully legitimate.

share|improve this answer

If these IPs are certified by Return Path, ask them what you can do. They are very helpful in this sort of situation.

share|improve this answer
  1. Add an SPF record in DNS

  2. Add a PTR record in DNS

Adding PTR record is not recommended for modern email delivery - it exposes domain for IP, increasing possible intrusion for web domain.

share|improve this answer
2  
Adding a PTR record is most definitely recommended! Some MTAs will completely block you if you have no PTR. What you're suggesting is security-through-obscurity hokum. –  MikeyB Sep 26 '12 at 13:55
    
Yeap some MTA's, but Yahoo will pass. –  GioMac Sep 27 '12 at 13:09

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.