I have a weird problem where a user (director, naturally) has an odd problem with the way the to field shows in his Outlook.
We are using Outlook 2010 (with RPC/HTTP) and Exch 2003 at the back end.
Most of his mail shows in his mailbox with the To: field as normal. (e.g. Fred Bloggs in the to field.) However, some mails come in showing in the To: field as email@example.com. (Apparently this is an issue!)
For example, most show as:
but a few come in as:
There doesn't appear to be a pattern to this. I have tried to replicate by:
- Sending from any specific senders to see if it recurs (it doesn't)
- Typing his full name in my Outlook and sending (it resolves as normal)
- Sending programatically (e.g. from script) - (it still resolves OK)
- Forcing a "firstname.lastname@example.org" entry in my Outlook. It resolves as soon as I hit enter
- Sending in cached mode
- Sending disconnected
Anyone got any ideas how I can either replicate the problem or fix it! I can't tell at the moment whether it is a problem at his end or the sender's.
This seems to be a global issue, following some more digging. Most people seem to have a few emails in their inbox addressed to their smtp address, rather than display name.