I have a client that receives a lot of emails from many different clients all day to their call centre. The call centre employees then need to action the request.
Currently they have one mailbox that they have setup for a large client they have where they have told them to direct all your emails to this address firstname.lastname@example.org, they usually have 5 people or so manage that one client. so these people go in there and read the emails and action them from their own inbox. But by reading the email the other users in the group know now that someone has read that email and is actioning it. So they would read the next one. They have many clients setup this way.
I was told that having many users connect to the same multiple mailboxs will eventually corrupt the ost file locally and then the server file. Is this true? and if so..
What would be the best way for a call centre to manage a large volume of emails so they don't have to talk to each other all day to see who is working on what?
Thanks in advance.