I've got a Win 2K3 server that is hosted in a data centre hence all administration is done via RDP.
The last couple of times I've re-started it after patching the server hangs - on the way down from the looks of it as IIS & SQL are still publicly responsive but my access to RDP goes straight away. The server will sit in this state indefinitely and it needs me to get a data centre engineer to do a cold boot on it as they can't get console access to it locally either.
The event logs simply state that my restart failed with another log entry suggesting an application pop up appeared warning that the machine would not be available until it was started locally?
What could be causing this - I know 3rd party apps sometimes don't play nice with the shut down command but there's no evidence in the logs as to which app is the problem and the advice from the MS knowledge base is to remove apps 1 by 1, restarting each time until the problem is fixed! This is a live server so I don't have that luxury.
Are there any settings I could look at that may have fired the pop-up message and does anyone have any good suggestions for spotting the underlying cause without me needing to go for the MS approach of pull remove apps at random?
22:15:20 - ID 1074 - The process Explorer.exe has initiated the shutdown of computer... for the following reason: Other (Planned)
22:15:20 - ID 26 - Application popup: Windows: If you shut down this remote computer, no one can use it until someone at the remote location manually restarts it? Do you want to continue shutting down?
22:15:22 - ID 1073 - The attempt by user username to restart/shutdown computer server failed
22:15:41 - ID 1074 - The process Explorer.exe has initiated the shutdown of computer... for the following reason: Other (Planned)
22:15:45 - ID 1074 - The process svchost.exe has initiated the shutdown of computer... for the following reason: No title or reason could be found