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I have an account with external user mailboxes opened and accidentally I have moved a folder and now I can't find it anywhere.

Action:

  • I clicked on a folder and dragged it into another one.

Result:

  • Can't find the moved folder anywhere

enter image description here

The above picture is the folders I currently have from my Outlook 2010 (via Exchange 2010), under an AD Network.

Where can I (me, having admin rights over the network) retrieve that missing folder again?

Attempts:

The original and the one folder I need was accidentally moved, but I have created a poi folder and tried the same way, and I got the same result... the folder went missing.

I also tried to reboot the client machine and access the same mailbox from OWA ... no luck on both attempts :(

Any ideas on how I can retrieve the missing folder and its emails again?

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1 Answer

Expand all the folders in the "Folder view" in Outlook (or preferably OWA). If it isn't in there then it should be under the Deleted Items folder. If it isn't there then you would need to restore the Mailbox to get the folder back, but I don't think you'll need to go that far.

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tried that... but I guess I really need to restore the Mailbox then :( –  balexandre Jun 27 '12 at 7:13
    
@balexandre - It's definitely in there somewhere, unless you deleted it from Deleted Items (in which case you'll definitely need to do a restore). If you're having trouble seeing it, you could try searching the entire mailbox for an e-mail you know should be in that folder to confirm that it's still there. –  Paul Kroon Jun 27 '12 at 18:02
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