Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Setting up a testing environment on a RHEL5 server to test out OTRS ticketing system. I installed XAMPP for the ease of use factor for testing but can't seem to get the ticketing system to start with XAMPP at all.

I am new to OTRS and learning on the fly. The documentation says to go to localhost/otrs/ First, this file does not exist anywhere in the directory except in /opt/otrs/cgi-bin & fcgi-bin. And when I attempted to start OTRS in general I get

" --> Please start the web server first! (service httpd start) <--"

So do I need to edit the startup script to force it to use XAMPP? Or am I better off just installing HTTPD & MySQL myself?

share|improve this question
up vote 2 down vote accepted

The OTRS start script assumes you have a web server with a process called 'httpd' if you're on RHEL. You do not use this because you chose XAMPP. So one solution would be to get around this by not using the OTRS start scripts;

my strong recommendation would be to not use XAMPP but go with the default MySQL and Apache provided by RHEL instead; this way you can simply RTFM for the OTRS installation and it will work. the XAMPP installation is absolutely not the easy way here!

share|improve this answer
Thanks Mike, you are right OTRS assumes a lot in its scripts which if your system deviates from the install goes terribly wrong. Your recommendation of installing MySQL & Apache was much easier. – JMeterX Jul 9 '12 at 20:13

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.