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I am trying to find some management system for project I am starting and it has already many e-mails. We want to start full free support by e-mails. It means some ticket system for e-mails like I saw in other companies which somehow order emails to tickets and automatically answers them with message that it will be answered in a few days or so.

I saw in many projects emails with subjects like Ticket #23986522 or [Ticket#2010070610102874] RapidShare for rapidshare support.

So again my question what is the best/reliable managements system for handling many e-mails for free or at least for minimum price (open source in best case)? I have my own domain and e-mails. Thank you


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closed as not constructive by womble, Ward, Dave M, mailq, Michael Hampton Aug 3 '12 at 4:50

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up vote 2 down vote accepted

All though it sounds like a shopping question, which is off topic. I suggest you have a look at Request Tracker.

A lot of people use it and it comes with support. I wrote a brief overview and an installation guide on my blog.

It is not shopping question - just starting some fee project and already have many questions about it in email and I like this email management i saw in some companies. – Dukla Jul 6 '12 at 21:44
A shopping question is a question that asks to give up names of software for a certain service not for the service itself :) – Lucas Kauffman Jul 6 '12 at 21:47
This system you posted is very extensive and I would like to see some easier way only for e-mails I think - not need names exactly just direction where to look etc. – Dukla Jul 6 '12 at 21:53
Have you tried google? – Lucas Kauffman Jul 6 '12 at 22:01
I did but there are many and many of them have very high pricing for big companies I just thought about something for email management for small project I do for school nothing big. – Dukla Jul 6 '12 at 22:05

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