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The main programmer for SoEasyAccounting and we are installing to Server 2008 Standard service pack 1. We install to 2003 with no problems. Important to understand that the print failure only happens in certain circumstances:

Note: We use a standard Windows printer selection box to choose the printer

Terms used

  • Superbase: a program language that uses ntvdm.exe (Windows process hosting 16 bit apps)
  • Local Printer: printing to a driver loaded onto the Server 2008
  • Redirect Printer: printing to a automatically established remote printer through an RDP connection

Printing Scenarios

  1. Server 2008 - Print from notepad to a Redirected Printer = works
  2. Server 2008 - Print from Superbase to a Local Printer = works
  3. Server 2008 - Print from Superbase to a Redirected Printer = fail
  4. Server 2003 - Print from Superbase to a Redirected Printer = works


The print causes a message in the drivers print queue of Local Downlevel Document, no print though and Superbase recognises that the "Print command failed". Eventvwr has no related issues to the print fail Any help greatly appreciated. So far 2 days spent trying to resolve and here goes my weekend :( unless someone has an idea :)

Things I have Tried

  1. Switching on/off Easy print
  2. Loading copy of redirected driver on server
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First things first we need a bit more clarity. When you say server 2008 do you mean 32 bit, 64 bit or R2? Also what task are you trying to accomplish with this "redirect or driver", who makes the drivers? –  Alex Berry Jul 7 '12 at 23:50
Hi Alex. 32 bit Windows Server 2008 Standard. When a user logs on through Terminal Services their printers are automatically loaded for use. Products like write and notepad can print to the user's printer but our 16 bit application cant. –  ian Jul 9 '12 at 17:01
Ok, so what does this easy print program do, redirect to their local printer? Is this something that can't be accomplished with 2008's standard printer redirection? What does your 16 bit app do that you can't replace with another piece of software? To be honest it sounds time to port to a more supported, up to date platform if possible. –  Alex Berry Jul 10 '12 at 17:13
Hi Alex. Important to realise that everything else works 100% except for printing to a redirected printer. SoEasy is a bit like SAP. It's huge with over 22 years of development and it cant be ported overnight. Server 2008 has a built in product called Easy Print and it is a great feature but unfortunately it has problems for other products, not just 16 bit apps, that don't appear to have solutions (See social.technet.microsoft.com/Forums/en-US/…). 6th day now of trying to identify a solution. Server 2003 = no problems. –  ian Jul 11 '12 at 13:51
Easy Print is the Win2008 standard printer redirection, isn't it? –  ian Jul 11 '12 at 13:52

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