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We are running Cognos 8.2 on a Windows 2003 server. I am currently monitoring that its processes and web page are up. After a night where several reports hung and a few days latter the whole system hung allowing user to log in but not do anything else it has become obvious that the current monitoring is not enough. Are there tools out there that allow you to check the over health of Cognos, report run times, etc.?

Regards, Will

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3 Answers 3

Will, Are you also getting the dreaded CAM-AAA-0027 errors?

We're monitoring the Cognos service to verify it is running. Oddly I get more false positives on my monitoring (with BigBrother) where the service shows as "Starting" after it's thrice weekly reboots and everyhting is up and running but the service status never changed to "Started".

We have some reports that run a few times a day that track Cognos usage and response times. They're reporting out of the logging database amongst other places. If the times are out of control then we know about it then. Mostly our solution to the memory leak (which is what causes the slowdowns) has been to reboot the servers three times a week. I think we could probably get by with once a week but the application owners would rather have three known short outages than the dreaded slow down and stop.

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I do not believe we have been getting the CAM-AAA-0027 or slow downs because up until last week it did not get or need regular reboots. My boss wants either an automated solution or an operator checking the screen every 15 minutes through out the night to make sure specific reports have been created. We have SLAs that state certain reports will be available at 7AM 99.xx% of week days. –  Will Jul 14 '09 at 19:16
    
I do know that 8.4 is giving us a TON less trouble than 8.2 did. I hardly even think of the boxes. Sadly I don't have a good method for checking what you need. I am excited to see what other things people suggest. –  Laura Thomas Jul 14 '09 at 20:02

I would suggest looking at new servers and also possibley looking at monitoring software from IBM Tivoli monitoring software.

Here is a link to the software and it would help maintain and manage your systems health.

http://www-01.ibm.com/software/tivoli/products/monitor/

Its also not very costly and easy to manage use.

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It looks like I need to upgrade to Cognos 8.3 to tie Tivoli Monitoring into it but at that point I may be able to tie one of my existing monitoring applications into Cognos anyway. –  Will Jul 14 '09 at 19:51

Cognos includes a package called Audit that links to an internal database with logging and performance info if you want to measure your system's health.

To check if it's functional, what we have is a cron job that runs a script that fetches the front page and sends a mail if the HTTP response status is anything other than 200 OK.

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