One of my clients has been with 123-reg for years and wanted to continue to use their hosting. Upon starting a new 'Starter Package' I have been unable to do the simplest thing and enable PHP.
The current situation is that any .php file simply isn't parsed and is just rendered to the browser as text. For instance:
<?php phpinfo(); ?>
Instead of doing something useful, is rendered as text.
Their support is being next to useless. Thus far I have had two responses from them, the first saying:
With the hosting service attached for the domain devotionafrica.org PHP is a enabled by default. If you wish to upload a PHP based website within the hosting space it will run as expected and display online.
And then later
Try to upgrade the hosting service to the Business package to see if the upgrade will enable the scripting language.
I've read about the userdir module being enabled causing similar problems. Do you think that this could be the reason here too?
Have you any suggestions on what I can do to get 123-reg to fix their problem?
I am fully aware that 123-reg does not have the best reputation in the world but unfortunately my hands are tied on the choice. Please no suggestions to move provider.