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I am looking for call records of a specific user (seeing when they called a specific number and duration) using the Cisco VoIP service.

I've tried looking at the CDR Analysis (similar post How to view call history for users on Cisco Unified Communications Manager?).

Is there another/better way to find this information, the only search criteria here is date-time and the results are not sortable/filterable.

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up vote 0 down vote accepted

I found that you can export the records to a text file but that strips out a lot of the data.

I ended up searching for the number that was called rather than sifting through the callers whole call history. There is a view link in the CDR-CMR Dump column that will display some more details and that is where I found the time connected and disconnected.

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