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We're currently looking for a strong Alert Management software which takes incoming notifications (from various systems like network management suites) and forwards them based on rules as an alert to our staff members via text messages, emails, calls and so on.

I did a lot of Google-Research but most of the products I found lag a lot of required features or don't seem very professional or usable for a large IT company. The only solution which gets close to our requirements is AlertFind from Dell but that is SaaS-only product.

Would be great if anyone can share experience or drop some product names which I should take a look at.

The following features are required:

  • multiple ways to receive notifications (SOAP, e-mail, snmp traps...)
  • multiple ways to send out alerts (SMS, calls, e-mail...)
  • functionality to acknowledge alerts (e.g. respond with a text message).
  • escalation mechanism if employee does not ack an alert (e.g. send out an alert to the manager).
  • user-self-service to configure telephone numbers, e-mail addresses and so on.
  • calendar and scheduling features for teams which have on-call duty.

Thanks and regards, Lemmy

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I'm sorry but this seems to be a shopping question, and those are off-topic on serverfault, indeed anywhere on the whole stack exchange network. (blog.stackoverflow.com/2010/11/qa-is-hard-lets-go-shopping) – RobM Jul 12 '12 at 21:21

closed as not constructive by RobM, WesleyDavid, mgorven, Zoredache, Shane Madden Jul 13 '12 at 4:24

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1 Answer

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Unfortunately I do not know a solution which fits all of your requirements. However, I have made a very good experience with OpsView which is based on Nagios.

OpsView brings a good web interface for Nagios and contains various alerting features. It is also possible to provide your own scripts for the notification stuff.

I recommend to have a closer look, the community edition is free: http://www.opsview.com/

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