So, it has been determined as an organization that our IT Infrastructure teams processes (both internal and dealing with our user base) is broken. I am going to be leading a team to do an audit on our processes. My current plan is to first do a discovery phase, then a phase for reconciliation and creation. Finally a last phase of looking into the future, and trying to create an elastic framework that will be able to incorporate things like change management, SOX, PCI, and other exciting and yet to be determined things. As of right now, I have "The Practice of System and Network Administration" as my textbook.
My questions are: 1. Does anyone have any reference guides, books, other than above for evaluating, reviewing, and creating internal IT process flows that they can recommend?
- Has anyone done this before, and what kind of advice can they give?