Server Fault is a question and answer site for system and network administrators. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

The title isn't explanatory enough but I can't explain it better.

I want to setup a call-center using elastix which would have the following feature:

Suppose bob(client) calls the center and Alice(employee) picks up the phone when that happens I want Bob's client information to appear on Alice's screen and when the call gets forwarded I want Bob's information to also get forwarded.

I know how to do the plain call-forwarding part and I know that the info part needs a Crm to get done(probably sugar or vtiger) but I don't know a thing about crms and I couldn't find any guide containing what I'm looking for online

any help would be appreciated, Thank you in advance

share|improve this question
up vote 1 down vote accepted

You need ADAT - Asterisk Dialing & Announcement Tool. Someone already posted on Elastix forum on incoming call popups with vtiger CRM.

share|improve this answer
thanks for the info I'll give it a go, but being a linux fan I'd like something that could work on the few debian-xfce running boxes there are in the call-center as a linux-transition pilot project – NorthPole Jul 16 '12 at 10:18

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.