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I'm following the Fredhopper Access Server (FAS) installation guide and want to start the services.

I tried the following:


I get:

The system cannot find the path specified.
No universes given, and autodetection failed.
Please run this script from the base directory of your FAS installation!
Usage: startloader [-I instance] [universe...]

I'm not sure which is the base directory--I got similar errors starting from these.

  • C:\fredhopper\instance01\FAS\
  • C:\fredhopper\instance01\
  • C:\fredhopper\

java -version shows:

java version "1.6.0_17"
Java(TM) SE Runtime Environment (build 1.6.0_17-b04)
Java HotSpot(TM) 64-Bit Server VM (build 14.3-b01, mixed mode)

It looks like I'm missing a path in a configuration file. Where can I find more information on how to set the universe?

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up vote 3 down vote accepted

Run bin\Startloader, not startloader.

In other words, go to the C:\fredhopper\instance01\FAS\ folder then run bin\startloader

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Ok, I had two things going on. I eventually figured out the path (bin), so +1 for this answer. That error was originally 'startloader' is not recognized as an internal or external command, operable program or batch file. With that fixed, I realized I had the wrong %path% set in system variables, it needs to point to the JDK installation (duh). – Alvin Reyes Jul 19 '12 at 0:35

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