I have a terrible problem and I want to ask you to help me solve it :-)
I have an installation of Microsoft Office Communications Server (OCS) 2007 R2.
I connected OCS to Avaya PBX using Avaya Application Enablement Services (AES). All users have telephones on their desks.
All users use Microsoft Outlook 2010 and Microsoft Office Communicator (OC) 2007 R2 (latest updates installed).
All OCS users use Remote Call Control (RCC) feature.
When an external user calls to internal phone Office Communicator must show the caller's name (instead of a phone number) if external user's contact exists in Outlook address book.
But when external user calls to internal phone Office Communicator does not show the caller's name (only phone number) although external user's contact exists in Outlook address book.
There are no error messages relating to the integration of Outlook and Office Communicator.
I tried to google but could not find solution of my problem :-(
Please help me :-)