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I have a strange issue with saving word documents to a folder share on a server. Server is running SBS 2008 and client machines are running windows 7 64bit prof.

What is happening is when a user tries to save a word document to the shared folder (connected as a mapped drive) MS Word gives an "access denied please contact your administrator". Now the users have full access permissions, both security and shared on the mapped drives and in most cases the users are also the owner/creators of the files.

Users are also unable to drag and drop the word documents if they save locally to their desktops. Though the can create new folders or drag and drop any other type of file without issue. Sometimes saving the documents in the .doc format works when the .docx generates the access denied messgae but not all the time.

At first twe thought it was a folder permissions issue, but now know this isn't the case. Then we though it may have been a corrupt template file, but as new blank documents also sometimes have this issue we don't think thats the issue either.

Finally we thought it may be a bad install of office on one of the usrs PC, as she was the one who had the issue most of the time. But more and more users are reporting the problem now.

We are at a loss and don't know where to look next. Any imput on this would be fantastic.

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Does it happen with any other filetypes? –  Ignacio Vazquez-Abrams Jul 25 '12 at 5:50
Any Anti-Virus on the Server which could prevent saving the file? –  MichelZ Jul 25 '12 at 5:56
So far the error only happens with MS word documents but not all the time. One file will not save for a day or two then all of a sudden without change will just save corrcetly The server is running AVG 2011 and also acting as the remote administration server for the network. Trials have been done with antivirus turned off server side, client side and a combination of the two with the same results –  Chris Jul 25 '12 at 22:57

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