I recently bought a Cisco RV110W Small Business wireless vpn firewall and I want to open a support case with the Cisco TAC. I assumed small business products came with a support period but I can't determine how to open a support case without a contract.
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Does kinda sound like they might tell you to RMA the device, or it's not a hardware defect, so purchase support or piss off. Do feel free to give them a call and find out... I'd be curious to know just what they consider small business support, myself.