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We're having several problems when users send email from the "Drafts" in Outlook 2010.

For example: when an email is saved in the Drafts folder one day and sent on another day, the delivered email has a blank body. When they look in Sent Items, the message is blank there as well. This seems to happen randomly. There are no errors generated.

I can see in the message tracking logs that the email was delivered successfully. It has a size of 12 KB, which means that email is not really empty. However, there is no text in body of email (email in sent items is empty, email in recipient inbox is empty). Microsoft Forefront Protection has not performed any actions in this time frame to explain this behavior. Does anyone have any ideas on what's wrong?

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I would start with mailbox repair command, on the affected mailboxes:

New-MailboxRepairRequest -Mailbox "mailboxname" -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts,Folderview

Watch the logs to see if any corruptions have been fixed. The repair can be run while user is connected.

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  • thank you for tip. I did it, but no problem was found. I checked also the event logs. Do you have any other suggestion? Thank you in advance
    – cotablise
    Aug 20, 2012 at 12:54
  • What mode are your users are working at? Online? Offline?
    – Vick Vega
    Aug 20, 2012 at 18:41
  • hi, sorry for delay. All of them have online mode.
    – cotablise
    Aug 22, 2012 at 7:02
  • Have you applied SP2 to Exchange and all the patches from windows update to the Outlook(office) on user's computer? Is that happens to one particular users or several?
    – Vick Vega
    Aug 23, 2012 at 5:53
  • we have SP2 RU3... yes, everything is up to date. Several users are affected, but it occurs only rarely
    – cotablise
    Aug 24, 2012 at 13:22

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