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I've been struggling with a Trial version of Symantec Backup Exec 2012 for about a week now. It was installed as an upgrade to our 12.5 license, and the setup completed with no issues. The reason I upgraded is solely for the File System Archiving option as I'm working to reduce the amount of live data in my servers.

Backups work A-Ok and I have followed the instructions in the Admin Manual to make sure I had filled all requirements. The account BE is running under is a member of the Local administrators group as required and has been added to the test share that I'm using to evaluate the archiving function. Testing the credentials in the job setup window always works fine, and I am able to add both regular and Admin$ shares to my Archive selection. However, every time I run the Archive job, I get the following message:


I've already tried to troubleshoot DNS resolution issues as suggested in the Symantec KB to no avail. The only thing I can think of, at this point, is that a trial license doesn't allow me to use the Archiving function, although that would seem silly on their part.

Appreciate any assistance or information. Thanks.

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Member of BackupOperators too? –  HopelessN00b Aug 20 '12 at 16:43
No, not currently. I reverted to using a domain admin account after I had created one just for backup purposes - that one was in the BackupOperators group, indeed, but still no luck. I will try it this time, now that the account is explicitly added to that security group. –  AllisZero Aug 20 '12 at 17:08
That's probably your problem right there. BackupOperators have permissions that Admins lack (by default) to certain directories, files and FileSystem resources. –  HopelessN00b Aug 20 '12 at 17:14
Hm, that would make sense. Would the server need to be restarted for the account to become part of BackupOperators? I have added the account BE is using for backup purposes, logged off, then back in, but the archive job still fails. Next stop, I guess it's a fresh install of BE2012 then. –  AllisZero Aug 20 '12 at 17:25
Edit: symantec.com/business/support/… Seems like it's a bug with doing an upgrade install of Symantec in which the previous version doesn't have the Archive function. I'm not confident this is going to solve the problem however as I've performed the steps under Solution before. –  AllisZero Aug 20 '12 at 17:33

1 Answer 1

Resolved by Uninstalling and wiping all traces of BackupExec, including the SQL Database and installing everything from scratch.

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