I just had to cancel a multi-thousand dollar order of new computers because the head of Sales didn't like the machines that I ordered for his team. This is despite having discussed his needs with beforehand.
Now, I'm going to go through machines with him, and he's going to pick out various features that he likes, and we're going to compromise on specifications, features, cost, etc.
In the future, no machines will be ordered for a group without the approval of the dept. head. Approval meaning they inspect and sign off on the specs of the machines before they're ordered.
I'm curious how other organizations purchase machines in large volumes. What is your approval / ordering process like?
The user initially told me that, since he's a salesman, the most important features were "being smaller and lighter" than his current machine, because he lugs it around. I ordered small, light machines for them, because they're all salespeople and are therefore traveling a lot.
Today he tells me that the most important feature is good screen resolution, since he wants demos to look nice for the company, and that he's willing to trade size and lightweight for better resolution. I reminded him about the conversation that we had, and he claimed that he didn't understand what I was talking about when we discussed lightness.