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We have remote users using Citrix using CRM 4.0 for Outlook 2003. The CRM 4.0 Application is customized and connects to a sharepoint document library. When the user tries to print from the document library within CRM 4.0 the pages come out black. What could be causing this issue.

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Can you tell us what kind of printer(s) and which printer driver you are using? –  Keith Jul 17 '09 at 18:31

2 Answers 2

Are you using the Citrix UPD (Universal Print Driver?)

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Seen this with HP drivers, see if you can swap between PCL5 and PCL6 driver. Also does this document happen to landscape?

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