We have remote users using Citrix using CRM 4.0 for Outlook 2003. The CRM 4.0 Application is customized and connects to a sharepoint document library. When the user tries to print from the document library within CRM 4.0 the pages come out black. What could be causing this issue.
Seen this with HP drivers, see if you can swap between PCL5 and PCL6 driver. Also does this document happen to landscape?