I have a SBS2011 server with an internal domain name:
The external address is different:
When connected over the VPN, if a user opens Outlook, it will prompt for a username and password.
The username is already set to their email address:
However, this is incorrect, as their username should be:
Even if we tick
Remember Password, the next time Outlook is opened over the VPN, the credentials are asked for, and the username is set incorrectly as the email address.
What are the reasons for this and is there anyway to prevent this confusion as users seem to be unable to remember this difference between domain username and email address?