Working on a new project, and need some documentation advice. I need to be able to document ~ 400 client sites to track assets, setup, hardware layout, network layout, etc. We want to have photos, maps, etc. wherever possible. We need this for a call center environment.
Has anyone found any off the shelf software that performs this functionality, or are we on our own to develop the tools that we require?
To elaborate, we're currently (we have currently) deployed a product called Ready Desk for use, but when we started to work through documenting serialized assets, we quickly learned that the product is closer to an in house solution, even though it is billed to be used for IT organizations of all sizes from 1-man shops, to multi-million dollar enterprises.
Features such as Asterisk Integration and Remote Desktop were appealing, as well as being able to have client portals for each customer, etc., but every feature we look at seems to be lacking for us.
What we need to do is to support 400-4,000 client sites with approximately 400-12,000 computers across all locations (1-3 computers per location).
We're looking to have an ability to log calls, create tickets, integrate with Asterisk derived phone systems, invoice customers for time and materials (Including sales taxes per client), track asset serial numbers and customers, load and retrieve photos of locations to better understand building layout, networking, location setup, etc. all within the single system, without the need of exporting to another application for anything. We'll create GL Entries in QuickBooks to track incoming/outgoing expenses.
I feel as if our only choice is to custom develop a system that meets these needs, or purchase an expensive (> $10,000) system to do this.