I apologize if this is not posted in the correct area. I'm currently using Total Network Monitor to keep a basic eye on my network. My company is also about to implement Autotask. Is there a way via the email alerts that TNM sends out to create tickets in Autotask? Does anyone have any experience or ideas with this?
If it does not meet your needs, Google revealed the existence of several other Autotask extensions which will also create tickets from email messages.